Intelligent ChatBot Advantages
Customer Concierge Service
Guide customers through inquiry, advisory, purchases, and support.
On-Demand Customer Support
Offer 24/7 customer care without the enormous expense.
An all-channel interraction with your customers all your social platforms
Automate Business Processes
Automate mundane, tasks to optimize employee productivity tasks.
How Chatbots Works
The VSS chatbot platform offers a scalable cloud backend with a powerful AI suite of tools for rapid development and deployment. Extended your chatbot solutions with our ecosystem of advanced functionality such as video or voice authentication, contextual facial or object recognition for situational awareness, or IoT asset management. VSS also offers proven and customizable vertical focused ChatBot solutions.
AI chatbots are built on Machine Learning (ML) and Natural Language Processing (NLP) capabilities. Deep learning algorithms mean that chatbots are able to learn from every interaction and incorporate that feedback so that their performance is continually improved over time. The VSS chatbot supports 30 key languages including Swahili.
Translating Natural Language into Complex Actions
AI Chatbots are computer programs designed to mimic human conversation with real people across various platforms. They allow non- expert users such as consumers to simultaneously interact with many complex applications in an intuitive fashion within a natural language text or verbal interface. These applications are empowered by AI, company big data, and employ predictive analytics. This gives rise to powerful automation opportunities, where chatbots trigger actions and orchestrate processes across an application range through the course of natural language dialogue. Beyond internal process automation use cases, ChatBots make it easy to communicate with your customers through their preferred channel, including social media platforms like Facebook boosting your brand engagement and providing lead generation. The ChatBot can even be programed with a personality that reflects your company’s brand, style, and values.
Our ChatBot platform offers
Integrate with existing business systems and translate the data into voice or simple text interfaces
Governance and Monitoring
Support with appropriate governance structures and management processes
Secure by design
Security capabilities such as encryption, data privacy, and access control policies.
Enable knowledge sharing across the organization.